20% Off Sitewide, Code: H20 || Buy 1 Get 1 Free, Code: Gift || Free Necklace Order $129+ || Free Standard Shipping!

Delivery & Shipping

Each Hellojewelr product must be manually inspected and packaged before shipping.
Delivery Time= Processing Time + Shipping Time

Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 5 days, while other orders may take 7-15 working days. Please note that this does not include holidays and weekends.

Shipping Methods & Shipping Time

Two shipping methods are available for orders in our store.

Shipping Methods Shipping Rates Shipping Time
Standard Shipping $0.00 7-15 working days
DHL Express Shipping $20.00 5-7 working days

 Please Note: 

1. DHL Express cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.

2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!

3. The above shipping times are estimates quoted by our courier companies, so Hellojewelr can not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Hellojewelr will do our best to limit any inconveniences that may arise.

4. Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. Hellojewelr will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at service@hellojewelr.net If you don’t receive your parcel within this period, please contact us at service@hellojewelr.net.

Tracking My Order

Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number(https://www.17track.net/en). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: service@hellojewelr.net or Facebook message(@hellojewelr.store).

Address Information

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and your billing address are correct.

Gift Card & Package

All Maxine Jewelry is delivered in our free signature branded jewelry box. Free gift package and silver master are also available for your sake.

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